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1.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Roseville, Calif. : Prima Tech, c2000
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 G6767c 2000.
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2.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, c2013
Availability: Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reference Stacks 658.7 C549s 2013.
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3.
Understanding Services Management : integrating marketing, organisational behaviour, operations and human resource management / Willaim Glynn, James G (editors) Barnes by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Publication details: New Delhi : Prentice-Hall of India Private Limited, 1995
Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658 U55.
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