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Fitzsimmons, James A

Service Management : operations, strategy, information technology / James A Fitzsimmons, Mona J Fitzsimmons - 5th ed. - Boston : McGraw-Hill, 2006. - xiv, 605p. : illus ; 25cm + 1 CD-ROM (4 3/4 in.)

Business



2006\08\27

ISBN: 0071244409 : TK2316.00 007124440D (CD-ROM)

Subjects--Topical Terms:
Management
Information technology
Operations Management

Subjects--Index Terms: Service Management

Dewey Class. No.: 658