TY  - BOOK
TI  - ITIL: continual service improvement  
SN  - 9780113310494 :
U1  - 658.478 19
PY  - 2007///
CY  - Norwich,UK
PB  - The Stationery Office (TSO)
KW  - Service Improvement
KW  - Spines
KW  - Service Management
KW  - Computer Systems
N1  - cse
N2  - Computer Science
ER  -