@book{21120,
	author = {Jones, Brenda B.},
	title = {The NTL handbook of organization development and change :},
	publisher = {Pfeiffer,},
	year = {2014.},
	address = {San Francisco, CA :},
	edition = {Second edition.},
	url = {http://dx.doi.org/10.1002/9781118836170}
}