00792nam a2200253 a 4500 00007716 110328s2000 a g 000 0 eng d 0070435561 : TK.350.00 BD-DhIUB BD-DhIUB 658.8 19 Zeithaml, VallarieA Services marketing : integrating customer focus across the firm / VallarieA Zeithaml, Mary Jo Bitner 2nd ed. NewDelhi : Tata Mcgraw-Hill Publishing Company Limited, 2000. xxviii, : 620p.ill. ; 25 cm. Includes Index Business 2002-01-17 Marketing Spines Services industry Spines Bitner, Mary Jo 5220 5220 mkt 0 0 ddc 0 0 IUBL IUBL GEN 2011-04-21 Smart Books 0.00 11 658.8 Z48s 013122 2018-11-12 00:00:00 2018-10-31 1 2011-05-16 BK