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1.
Analytics and dynamic customer strategy : big profits from big data / John F. (Jeff) Tanner, Jr.

by Tanner, John F.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, 2014Online access: Wiley Online Library Availability: No items available.
2.
Auditing social media : a governance and risk guide / Peter R. Scott, J. Mike Jacka.

by Scott, Peter R, 1964- | Jacka, J. Mike.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, ©2011Online access: Wiley Online Library Availability: No items available.
3.
Behavioral marketing : delivering personalized experiences at scale / Dave Walters ; foreword by Bill Nussey.

by Walters, Dave, 1968-.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, NJ : Wiley, 2015Online access: Wiley Online Library Availability: No items available.
4.
Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan.

by Barwise, Patrick | Meehan, Seán [aut].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011Online access: Wiley Online Library Availability: No items available.
5.
Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss.

by Bliss, Jeanne.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2015]Online access: Wiley Online Library Availability: No items available.
6.
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.

by Loeffler, Bruce [author.] | Church, Brian T [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015Other title: Five principles of Disney service and relationship excellence.Online access: Wiley Online Library Availability: No items available.
7.
Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling / Jeb Blount.

by Blount, Jeb [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Online access: Wiley Online Library Availability: No items available.
8.
Handbook of strategic account management : a comprehensive resource / Diana Woodburn and Kevin Wilson.

by Woodburn, Diana | Wilson, Kevin, 1947-.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher number: EB00063785 | Recorded BooksPublisher: Chichester, West Sussex : Wiley, 2014Online access: Wiley Online Library Availability: No items available.
9.
Marketing in the participation age : a guide to motivating people to join, share, take part, connect, and engage / Daina Middleton.

by Middleton, Daina [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher number: EB00063651 | Recorded BooksPublication details: Hoboken, N.J. : Wiley, ©2013Online access: Wiley Online Library Availability: No items available.
10.
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu.

by Reason, Ben, 1972- [author.] | Løvlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]Online access: Wiley Online Library Availability: No items available.
11.
Statistical methods in customer relationship management / V. Kumar, J. Andrew Petersen.

by Kumar, V, 1957- | Petersen, J. Andrew.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: Chichester, West Sussex, United Kingdom : Wiley, 2012Online access: Wiley Online Library Availability: No items available.
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