| 000 | 00723nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 00003598 | ||
| 008 | 110328s1989 a g 000 0 eng d | ||
| 020 | _a0931961955 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aMartin, william B. | |
| 245 | 0 | 0 |
_aQuality customer service : _bthe art of treating customers as guests / _cwilliam B. Martin |
| 250 | _a2nd ed. | ||
| 260 |
_aLos Altos : _bCrisp Publications, Inc., _c1989. |
||
| 300 |
_aiii, 77 p. : _bill. ; _c25 cm. |
||
| 520 | 0 | _aBusiness | |
| 556 | _a1997-09-28 | ||
| 650 | 1 | 7 |
_aConsumers _2Spines |
| 650 | 1 | 7 |
_aUsers _2Spines |
| 650 | 2 | 7 |
_aMarketing _2Spines |
| 999 |
_c11808 _d11808 |
||
| 942 | 0 | 0 | _01 |
| 526 | _bmkt | ||