| 000 | 00708nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 00003604 | ||
| 008 | 110328s1988 a g 000 0 eng d | ||
| 020 | _a0931961572 | ||
| 040 |
_aBD-DhIUB _cBD-DhIUB |
||
| 082 | 0 | 4 |
_a658.812 _219 |
| 100 | 1 | _aScott, Dru | |
| 245 | 0 | 0 |
_aCustomer satisfaction : _bthe other half of your job / _cDru Scott |
| 250 | _a1st ed. | ||
| 260 |
_aLos Altos : _bCrisp Publications, Inc., _c1988. |
||
| 300 |
_aiv, 112 p. : _bill. ; _c25 cm. |
||
| 520 | 0 | _aBusiness | |
| 556 | _a1997-09-28 | ||
| 650 | 1 | 7 |
_aConsumers _2Spines |
| 650 | 1 | 7 |
_aUsers _2Spines |
| 650 | 1 | 7 |
_aMarketing _2Spines |
| 653 | 0 | 0 | _aSatisfiction tools |
| 999 |
_c11814 _d11814 |
||
| 526 | _bmkt | ||