E-business and e-commerce management : strategy, implementation and practice /

Chaffey, Dave, 1963-

E-business and e-commerce management : strategy, implementation and practice / Dave Chaffey. - 3rd ed. - Harlow, England ; New York : FT Prentice Hall, 2009. - xxxii, 764 p. : col. ill. ; 27 cm.

Includes bibliographical references and index.

Introducing to e-business and e-commerce -- E-commerce fundamentals -- E-business infrastructure -- E-environment -- E-business strategy -- Supply chain management -- E-procurement -- E-marketing -- Customer relationship management -- Change management -- Analysis and design -- Implementation and maintenance.

This volume covers business models, theoretical tools and international aspects of e-business and e-commerce.



9788131725184


Electronic commerce.
Business enterprises--Computer networks.

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