You made the right choice -- Important skills for today's sales professional -- Finding someone willing to buy -- Dealing effectively with call reluctance -- Sell by design, not by chance -- Questions are the answer : need analysis -- Conducting the comfortable interview -- Making the lights go on : need awareness -- Selling to people's problems : need solution -- The ABC's of closing sales : need satisfaction -- Closing more sales more often -- Beyond customer "service" to customer "satisfaction" -- Gaining control of your time and your life.

Now that the time has changed, so does the leadership pattern. Now the managers can work as facilitators, coaches, a supporter of the booming generation. He now only not give the command and control everything. This book demonstrates the benefit of the new approach in leadership and managing.