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Complaint Management : the heart of CRM / Bernd Stauss, Wolfgang Seidel

By: Stauss, BerndContributor(s): Seidel, WolfgangMaterial type: Text

TextPublication details: Australia : Thomson, 2004. Edition: 1st edDescription: x, 310p. : illus ; 23cmISBN: 0324202644Subject(s): Consumer Complaints | Customer Relations | ManagementDDC classification: 658.812 Subject: Business

List(s) this item appears in: Management

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	General Stacks	658.812 S798c (Browse shelf(Opens below))	1	Available		017614

Total holds: 0

Business

2006\09\13

General Management