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1.
The 6 Disciplines of Customer Experience : Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bodine, Forrester Research.

by Manning, Harley | Bodine, Kerry | Forrester (Firm).

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Mumbai : Jaico Publishing House., 2019Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 M2811s 2012.
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2.
Beyond the familiar : long-term growth through customer focus and innovation / by Patrick Barwise and Seán Meehan.

by Barwise, Patrick | Meehan, Seán [aut].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 2011Online access: Wiley Online Library Availability: No items available.
3.
Customer relationship management essentials / John W. Gosney, Thomas P. Boehm.

by Gosney, John | Boehm, Thomas P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Roseville, Calif. : Prima Tech, c2000Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.812 G6767c 2000.
4.
Design like Apple : seven principles for creating insanely great products, services, and experiences / John Edson.

by Edson, John, 1966-.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher number: EB00063368 | Recorded BooksPublication details: Hoboken, N.J. : Wiley, 2012Online access: Wiley Online Library Availability: No items available.
5.
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.

by Loeffler, Bruce [author.] | Church, Brian T [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2015]Copyright date: ©2015Other title: Five principles of Disney service and relationship excellence.Online access: Wiley Online Library Availability: No items available.
6.
Key account management in financial services : tools and techniques for building strong relationships with major clients / Peter Cheverton ... [et al.].

by Cheverton, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi ; Kogan Page India Private Ltd: Kogan Page, 2010Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: Book CD/DVD Shelf 332.10688 K44. Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reference Stacks 332.10688 K44 2010.
7.
Logistics Management : the supply chain imperative / Vinod V Sople

by Sople, Vinod V.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: India : Pearson Education Private Limited, 2004Availability: Items available for loan: Library, Independent University, Bangladesh (IUB) (1)Location, call number: General Stacks 658.5 S712l.
8.
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu.

by Reason, Ben, 1972- [author.] | Løvlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]Online access: Wiley Online Library Availability: No items available.
9.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 6th ed.Material type: Computer file Computer file; Format: electronic Publication details: New York : McGraw-Hill Irwin, c2013Availability: Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reserve Shelf 658.8 Z48s 2013.
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10.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013Availability: Items available for reference: Library, Independent University, Bangladesh (IUB): Not For Loan (1)Location, call number: Reference Stacks 658.7 C549s 2013.
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