Assessing service quality : satisfying the expectations of Library Customers / Peter Hernon, Ellen Altman

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Material type: Text

TextPublication details: Chicago : American Library Association, 1998.Edition: 1st edDescription: xvii, 243 p. : ill. ; 23 cmISBN:

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DDC classification:

Subject: General Collection

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Books	Library, Independent University, Bangladesh (IUB) General Stacks	025.5 H557a (Browse shelf(Opens below))	1	Available		012267

Total holds: 0

Includes index and bibliographical references

General Collection

2001-01-02